Refund & Cancellation Policy

This is a draft refund and cancellation policy — replace the bracketed placeholders with your real cancellation window and refund process before publishing.

Because these are printed to order

Every card is printed with your photo, logo, link, or text, and (if requested) encoded before shipping. Once printing has started, we generally cannot offer a refund for change-of-mind, since the card cannot be resold to anyone else.

Cancelling before production

You can cancel or change an order for a full refund any time before we confirm it has gone to print — contact us at orders@tapsay.io with your order reference as soon as possible after paying.

Faulty, damaged, or wrong item

If your card arrives damaged, faulty (chip does not read/write), or is not what you ordered, contact us within [X days] of delivery with your order reference and photos. We will reprint/replace it or refund it, at our discretion, once we’ve confirmed the issue.

How refunds are paid

Approved refunds are issued back to the original Razorpay payment method within [X business days] of approval.

Contact

Tapsay · orders@tapsay.io · [Add a support phone number]